Peer feedback is a feature of Charlie's reviews tool that allows a manager to gather feedback from colleagues as part of a review cycle, a process often referred to as 360 feedback, or 360 reviews. Peer feedback can be added to a review whenever you create a new review cycle in CharlieHR.
Note: Currently peer feedback is available to all reviewers - enabling it when creating a new review cycle ensures your team know this is required, rather than optional.
How to add peer feedback to a review cycle
Start setting up a new review cycle from Grow > Reviews > 'New Review Cycle'.
While creating the review you can opt to include peer feedback on step three below choosing reviewers:
Just toggle on if you want to include peer feedback for everyone in this cycle, or leave un-toggled to leave it up to the individual reviewers.
If enabled, you can include a message, specific questions, or areas for peers to consider for their feedback in the box provided that will be included in the peer feedback request email and form itself.
The launch email Charlie sends will notify your team that peer feedback should be gathered during this review:
Gathering and sharing peer feedback during the review cycle
Once a review cycle starts, the reviewer will be able to request peer feedback from any colleague in Charlie - admins don't need to assign who will be giving feedback prior to the cycle starting. Peers will receive an email letting them know they have been asked to provide feedback by the reviewer on a specific team member, which they can share via a link in the email. Users can also view all outstanding peer feedback requests in app, from Grow > Review
Submitted feedback accessible to the reviewer, who can read, edit (including anonymise if they wish) and share with the reviewee, if they choose. Once shared, the reviewee is immediately able to view the peer feedback, alongside the traditional manager feedback.
Reminders & deadlines
Reviewers are able to include an optional deadline when sending a peer feedback request. This is displayed to the peer in the email notification they receive, as well as when responding to the request in app.
You are also able to send a reminder email from the feedback overview page.
You can also read and share our guide for line managers and reviewers with your team.
Note: Only reviewers can currently request and add peer feedback on behalf of the person that is being reviewed. If the team members themselves or admins typically select who to request peer feedback from, we'd recommend passing that information to the reviewer outside of Charlie.
For Team Members:
View peer feedback in your review:
You'll receive an email letting you know your reviewer has shared peer feedback in your review.
Access your feedback by clicking 'view feedback' or follow these steps:
Go to the 'Grow' tab on the lefthand navigation
Click on 'Reviews'
Go to your current review cycle
Click on 'read feedback'
You will be able to see any peer feedback your reviewer has submitted on this page.
Admins/super admins: Need a quick reviews refresher? `Check out what is a review cycle and how to set up reviews in Charlie or sign up to join our reviews demo!