Charlie Concierge is an add-on for Charlie's core HR software.
With it, you will have a dedicated Customer Advocate, whilst benefiting from the fastest response times we have to offer, and having regular sessions with HR experts to guide them through any challenges.
Charlie Concierge has been designed to elevate the wrap around support available for our customers, optimising they way they use Charlie and providing an option for a higher-touch customer experience. This is a big step in broadening our potential for Upsell, whilst growing the breadth and depth of support available for our customers - driving stickiness.
What do I get with Charlie Concierge?
Skip the rest of the queue - priority support for you and your team
Team training - support calls to train you and your team to get you started
Your dedicated support contact - direct access to a software expert
Priority support sessions - bookable slots for 1-2-1 support and up-skilling
Access to technical support - to help you complete otherwise manual admin tasks
Quarterly check-ins - to ensure your knowledge of Charlie is up to date
Annual compliance checks - facilitated by our team of certified HR advisors
Quarterly HR support -facilitated by our team of qualified HR advisors
Onboarding support - helping you get your team onboarded and ready to go
More exclusive benefits just for Concierge customers:
In addition to everything above, you’ll also receive these exclusive perks:
10% discount on all HR advice training – Including our People Manager Bootcamp, EDI workshops plus much more!
Access to our monthly newsletter – Stay informed with updates on employment law changes and upcoming training sessions.
How much does Charlie concierge cost?
In the table below you can see the price of Charlie Core based on your team size, as well as the additional cost of Charlie concierge based on your team's size.
Team Members | Charlie Core | Charlie Concierge |
1-4 | £20 | £20 |
5-14 | £40 | £30 |
15-29 | £100 | £40 |
30-49 | £170 | £50 |
50-99 | £300 | £75 |
100-149 | £400 | £100 |
150-199 | £500 | £125 |
200-249 | £600 | £150 |
250+ | £700 | £175 |